Terms & Conditions

1. Acceptance of Terms

By accessing or using the Hushwood website, contacting us for information, or engaging our residential care services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These Terms apply to all visitors, prospective clients, residents, family members, and others who access or use our services.

2. Definitions

For the purposes of these Terms and Conditions:

• "Hushwood," "we," "us," or "our" refers to the residential care facility operating at 63 Moo 3, Taling Ngam, Koh Samui, Surat Thani 84140, Thailand
• "Resident" refers to an elderly individual receiving residential care services at Hushwood
• "Family Member" or "Representative" refers to the person(s) authorized to make decisions on behalf of a Resident
• "Services" refers to the residential care, accommodation, meals, and related support provided by Hushwood
• "Agreement" refers to the residential care contract entered into between Hushwood and a Resident or their Representative

3. Service Description

Hushwood provides non-medical residential care services for elderly adults on Koh Samui, Thailand. Our services include:

• Accommodation in private rooms or bungalows
• Three daily meals prepared according to dietary needs
• Assistance with daily living activities (bathing, dressing, mobility)
• Housekeeping and laundry services
• Optional wellness and activity programs
• Coordination with local healthcare providers

Hushwood is not a medical facility and does not provide medical treatment. Medical care must be obtained through local clinics and hospitals, which we assist in coordinating.

4. Eligibility and Admission

To be eligible for admission to Hushwood, individuals must:

• Be at least 60 years of age
• Require assistance with daily living but not intensive medical care
• Be able to participate in their own care to a reasonable degree
• Not pose a risk to themselves or other residents

Admission decisions are made following an assessment of the individual's needs and our ability to meet those needs appropriately. We reserve the right to decline admission if we determine we cannot provide adequate care.

5. Financial Terms

5.1 Payment

Monthly fees for each living arrangement are clearly stated on our website and in the residential care Agreement. Payment is due on the first day of each month and covers accommodation, meals, care support, and standard services.

5.2 Currency

All fees are stated and payable in Thai Baht (฿).

5.3 Fee Adjustments

We reserve the right to adjust fees with 60 days written notice. Residents may terminate the Agreement if they do not agree with the new fees.

5.4 Additional Charges

Services not included in the monthly fee (such as personal shopping, specialized medical equipment, or private transportation) will be billed separately with prior approval from the Resident or Representative.

5.5 Late Payment

Late payment may result in suspension of optional services. If payment is more than 30 days overdue, we reserve the right to terminate the Agreement.

6. Term and Termination

6.1 Agreement Term

The residential care Agreement begins on the move-in date and continues on a month-to-month basis until terminated by either party.

6.2 Termination by Resident

The Resident or Representative may terminate the Agreement with 30 days written notice. No refund will be provided for the current month's fees.

6.3 Termination by Hushwood

We may terminate the Agreement with 60 days notice if:

• The Resident's care needs exceed our capabilities
• The Resident's behavior poses a risk to staff or other residents
• Payment obligations are not met
• The facility is closing or ceasing operations

In cases of immediate danger or severe non-payment, we may terminate with shorter notice as permitted by law.

7. Resident Responsibilities

Residents and their Representatives agree to:

• Provide accurate health and medical information
• Update emergency contact information promptly
• Treat staff and other residents with respect
• Follow residence rules and policies
• Maintain appropriate insurance coverage
• Attend medical appointments and follow prescribed treatments
• Notify staff of changes in health status or needs

8. Our Responsibilities

Hushwood commits to:

• Provide the services described in the Agreement
• Maintain safe and clean living environments
• Employ trained and competent staff
• Respect the dignity and privacy of Residents
• Coordinate healthcare services as needed
• Maintain appropriate insurance coverage
• Comply with Thai laws and regulations

9. Limitation of Liability

Hushwood provides non-medical residential care services. We are not responsible for:

• Medical conditions, diagnoses, or treatment outcomes
• Personal belongings lost, damaged, or stolen (Residents should maintain appropriate insurance)
• Injuries resulting from falls or accidents unless caused by our negligence
• Natural disasters, severe weather, or other force majeure events

Our liability for any claims arising from our services is limited to the total fees paid in the preceding 12 months, except where prohibited by law.

10. Privacy and Confidentiality

We handle personal information in accordance with our Privacy Policy and applicable data protection laws. Resident information is kept confidential and shared only as necessary for care provision or as required by law.

11. Intellectual Property

All content on the Hushwood website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Website Use

When using our website, you agree to:

• Provide accurate information in contact forms
• Not use the website for unlawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses or harmful code

We reserve the right to suspend or terminate website access for violations of these terms.

13. Dispute Resolution

These Terms and Conditions are governed by the laws of Thailand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Surat Thani, Thailand.

Before pursuing formal legal action, parties agree to attempt to resolve disputes through good-faith negotiation.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Significant changes will be communicated via our website and, for current Residents, through direct notice. Continued use of our services after changes take effect constitutes acceptance of the new terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Information

For questions about these Terms and Conditions, please contact us: